With the rapid development of the e-commerce industry, many businesses are abandoning their traditional purchasing and business practices to reap the numerous benefits of the new online buying tactics. However, Richard Liu Qiangdong, the founder and CEO of China’s largest e-commerce website JD.com started developing his online empire years before his competitors. JD.com is a global online retailer with over 300 million active users in China. It is known for offering a wide range of high-quality items as well as a great customer experience to all of its customers.
Born in the early 1970s, Liu Qiangdong grew up in Chang’an, a small village in the dry coal area. With both of his parents working as peasant farmers, he grew up in poverty, eating sweet potatoes and maize all year. According to a recent interview, he stated that his family could only afford to eat pork once or twice a year. While studying sociology at the People’s University of China, Liu taught himself computer programming and coding skills during his spare time. After graduating, he worked for Japan Life as the director of computers, where he noticed the rapid expansion of the internet sector.
Richard leveraged his administrative abilities learned from the herbal supplement firm to start a retail business selling computer components in 1998 after his restaurant business failed. He also chose to take a new approach to earn his clients’ confidence and improve their experience by providing high-quality, authentic items, as opposed to those sold by other vendors. However, his fortunes changed in 2004 when the SARS pandemic broke out. As a result, entrepreneurs were forced to stop their businesses as a result of the epidemic. However, Liu Qiangdong chose to take advantage of the situation to start constructing and eventually relaunch his online firm as JD.com.
Throughout his career, the founder of the world’s third-largest internet firm has always emphasized the significance of customer service and having a positive effect on business. According to Liu, JD.com will do the right thing in the right way, who spoke at his company’s 18th anniversary. As a result, many Chinese internet consumers now rely entirely on JD.com for the finest customer service and a wide range of high-quality items. JD.com also focuses on innovation and offers the most outstanding customer experience by opening up its supply chain and logistical capabilities to third parties. As a result, the firm now has the world’s biggest fleet of drones to provide quick and effective delivery to customers all over China.
Today, we have the JD logistics supply chain to thank for the digitalization of the mining sector, which has improved coal mine productivity and safety. Traditionally, Coal mines have had a reputation for being the pinnacle of risk, owing to a lack of technical development in the mines. The digitalization of the industry due to JD logistics has helped improve both safety and productivity. JDL has recently revealed that the Xiaobaodang smart coal mine has become fully automated, thus boosting operational efficiency, space usage, and transport efficiency. JDL’s warehouse management system for Xiaobaodang not only supports automated warehousing but also offers professional product supply services in warehouse distribution data.
The thriving online firm also plans to expand its area by forming long-term relationships with worldwide businesses to influence the global economy positively.